As the leading global provider of broadband services in hotels, iBAHN® is
seeking aggressive, flexible and energetic individuals to join our
team. We offer our employees competitive pay, a fast-paced, casual
work environment, training in cutting-edge technology and a premier
benefits package, including 401(k), medical, dental, vision, long-term
disability, short-term disability, life insurance, cafeteria and vacation/sick
plans.
To apply, please e-mail your resume and salary history as a pdf or Word attachment
to resume@ibahn.com with the job code in the subject line.
iBAHN does not accept communications or candidate references from recruiters who are not currently contracted. No recruiters, please.
Due to the high volume of email applicants, only those selected for interviews will be contacted. Thank you for your interest in iBAHN.
Sales
Product Manager-ECS and Convention Services
iBAHN, the leading provider of secure wired and wireless Internet solutions to the hospitality industry in 28 countries around the globe, has an excellent opportunity for a Product Manager at our corporate headquarters in Salt Lake City. In this highly visible role you will be responsible for developing product strategy and direction, defining product functionality, positioning and pricing, and partnering with the technology department to deliver winning solutions.
You will be expected to play a versatile role in iBAHN’s day-to-day operations, with a wide variety of responsibilities. You will be expected to contribute to the growth and development of iBAHN, and you will specifically be responsible for the following:
- Develop overall strategy and direction for new services, including product roadmaps, product rationalization, business
- Execution of product management functions such as requirements documentation, product reviews, acceptance testing, leading to successful product development and rollout of approved service.
- Analysis of product-line profit and loss with recommendations to senior for operational and product-level changes. Follow-through and project oversight on proposed changes.
- Detailed knowledge of competitor’s product offerings, and development of opportunities to improve our product differentiation through enhancements or other strategies.
- Support sales activities by responding to phone and email requests for information, visit customers as necessary to improve understanding of customer needs. Understand the entire sales process for this product and work with product marketing to develop tools to reduce the sales cycle.
Requirements
- BS degree required, with MBA or equivalent experience
- Solid background in Internet technology, with experience in high-technology product management a plus.
- Solid communication skills, take charge personality, and ability to work with all levels of the organization.
iBAHN offers competitive wages; attractive benefits package including health, dental, vision, life insurance; tuition reimbursement; 401(k) matching; fitness club membership; fun, business-casual working environment.
Please email resume as a Word attachment to: Resume@iBAHN.com and reference the job title/job#.
CLIENT SERVICES
Client Services Technician-New Orleans # 8001
iBAHN, the leading provider of wired and wireless Internet access to the hospitality industry in 28 countries around the globe, seeks a Client Services Technician in New Orleans.
As part of a client services team serving client hotel properties and convention spaces throughout the United States, this position is responsible to support our clients in New Orleans through new systems design, customized network design, implementation and support, and for clients in a conference environment.
Essential duties include, but are not limited to:
- Provides comprehensive technical support to iBAHN clients and hotel staff through site surveys, systems implementation, administration, upgrades, troubleshooting, configuration and ongoing maintenance for WAN/LAN environments.
- Assumes full ownership for the assigned territory in client technical support for iBAHN in-room, conferencing and other broadband solutions; applies high level specialized technical knowledge related to networking, Internet and telecom.
- Implements iBAHN product and service installations and changes; troubleshoots and resolves problems with technical equipment of IBAHN system to assure optimum performance; coordinates efforts with team and escalates to appropriate level.
- Trains and assists iBAHN end-users and hotel staff in all aspects of iBAHN system for in-room and conference environments.
- Acts as consultant for hotel and end customer by using independent and discretionary decision-making in the set up and implementation of conferencing solutions.
- Supervises new hotel installations and coordinates 3rd party labor to perform install-related tasks.
- Proactively meets with local clients as needed to address issues and/or service needs.
Minimum requirements:
- 6-8 years experience in customer service or help desk environment.
- 6-8 years experience in network administration for both WAN and LAN environments; troubleshooting, installing, configuring and maintaining routers, servers and workstations and proprietary applications.
- Associate’s or Bachelor’s Degree in computer related field or equivalent experience.
- 1-2 years proven leadership experience in a business environment.
- Experience with DSL, ISDN, Cat5, Fiber and Cisco products; installation and maintenance.
- Working knowledge of wired and wireless Internet technology.
- Ability to fulfill the role of consultant with clients in designing networks.
This position is in New Orleans. No relocation is offered.
Up to 25% local travel required, and may periodically be required to work weekends, nights, and holidays.
iBAHN offers competitive wages, great benefits including insurance, tuition reimbursement, 401(k) matching, fitness club membership; and a dynamic work environment in cutting-edge technology. iBAHN is an EOE and a drug-free employer.
Please send resume as a .pdf or Word attachment to Resume@iBAHN.com and reference the job title/Job # in the email heading.
IT
Lead Technical Support Engineer
Job Purpose: This position is responsible for resolving escalated technical issues around property and equipment installation support, conference related issues, and other property related inquiries and activities. The position must be able to perform and support all the functions of a Technical Support Agent including phone time each week. The position must document and log all required activity and information using the defined tools and procedures. The position may also provide off-hours help desk back up for the Network Management department. Acts as on site Shift Lead when Supervisor is not present.
Essential Duties and Responsibilities: other duties may be assigned.
- Provides next level support for Technical Support Agents and Field Technicians during the installation process. Documents all problem and solutions in the required format. Follows up on outstanding issues and questions. Serves as a final escalation point within the Customer Care organization. Coordinates additional support needs with other internal organizations. Escalates unresolved issues using the appropriate process.
- Responds to questions and issues related to ongoing system support and maintenance. Work with property staff members (including Engineering), iBAHN (Field Engineers and Account Managers) to provide solutions. Documents all problem and solutions in the required format. Follows up on all outstanding issues and questions. Escalates unresolved issues using the appropriate process
- Provides next level support for Technical Support Agents for all end user customer support calls. Accepts all escalations from Technical Support Agents when standard troubleshooting options have been exhausted or when any other circumstances require.
- Quality monitor Technical Support Agents to ensure quality assurance.
- Implements business recovery steps for network equipment in the event of network outages.
- Provides technical coaching and serves as technical resource for Technical Support Agents.
- Monitor the iBAHN network POPs and proactively look for issues with network or system performance.
- Coordinates team activities and reporting during shifts when Supervisor is not present.
Qualifications: To successfully accommodate the job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Essential Skill Requirements:
- General PC knowledge & troubleshooting skills.
- Understanding of most PC operating systems.
- Excellent customer service skills.
- Ability to integrate individual work efforts to meet team objectives and processes
- Ability to function effectively in an incoming call center environment
- Must maintain accurate records of questions, issues and resolutions
- Ability to communicate and understand professional level service needs
- Excellent attention to detail and follow-up.
- Demonstrated customer relation skills, organization and follow through.
- Ability to work on multiple tasks simultaneously.
Experience and Education:
- 2-3 years experience at a Tier II support level or equivalent experience.
- High school diploma or equivalent.
- Experience with WI-FI related networking.
- Knowledge of network architecture and equipment – router, bridge, gateway, hub, OSI model.
- Bachelor’s Degree in information systems, network administration preferred.
- Managerial experience in a technical support center preferred.
iBAHN offers competitive wages; attractive benefits package including health, dental, vision, life insurance; tuition reimbursement; 401(k) matching; fitness club membership; fun, business-casual working environment.
Please email resume as a pdf or Word attachment to: Resume@iBAHN.com and reference the job title/job#.
IT
Systems Engineer #4245
iBAHN, the leading provider of secure wired and wireless Internet solutions to the hospitality industry in 18 countries around the globe, has a rare opportunity for a Senior Systems Engineer at our corporate headquarters in South Jordan. This position will support enterprise network servers, systems and software as part of our outstanding Network Operations department in a robust, fun, business-casual office.
Essential Responsibilities include, but are not limited to:
- Install, maintain & troubleshoot operating system and related software/hardware on multiple server systems
- Configure, install and maintain all servers (Windows and Linux) in regional point-of-presence (PoP) facilities
- Coordinate and distribute periodic releases of proprietary iBAHN software to PoP server systems
- Distribute periodic releases of images/patches/updates for domestic LobbyPCs using automated deployment tools
- Responsible for all PoP and hotel network management systems (NMS) operations
- Provide Tier 4 support for Tier 2/3 Customer Care Engineers and field engineers, and clients when appropriate
- Participate in periodic team objectives/projects, and document solutions for knowledgebase
- Determine ongoing requirements for PoP computer hardware, and create corresponding purchase requisitions
Requirements:
- High school diploma; Information Technology degree preferred
- 5+ years experience in computer systems administration, support and architecture
- Extensive knowledge of networking standards, protocols, security and performance tuning
- Proficient with both Linux and Microsoft server operating systems and technologies
- Must be proficient in all areas of computer server hardware, software and operating system concepts
- Good working knowledge of TCP/IP, DNS, SMTP and proxy systems and technologies
- Experience with HP hardware, including BL-class blade hardware and iLO remote management
- Demonstrable experience with the architecture/operations of Nagios and Groundworks NMS solutions strongly preferred
- MCSE, CCNA, RHCE certifications or equivalent experience
- Working knowledge of Microsoft SQL Server and SQL scripting preferred
- Working knowledge of Altiris Notification Server is preferred
- Must be open-minded to the use of both “closed” and open-source operating systems and software
- Working knowledge of Visio, Excel and other office products required
iBAHN offers competitive wages; attractive benefits package including health, dental, vision, life insurance; tuition reimbursement; 401(k) matching; fitness club membership; fun, business-casual working environment.
Please email resume as a pdf or Word attachment to: Resume@iBAHN.com and reference the above-listed job title/job#4245.
Product Marketing
Product Manager, Video Services #6533
iBAHN, the leading provider of secure wired and wireless Internet solutions to hoteliers and convention spaces in 28 countries around the globe, has an exciting opportunity for a Product Manager for digital video services, iBAHN’s newest product offering. This position may be based in either our Denver office or at our Salt Lake City corporate headquarters.
We’re looking for a skilled product management resource to be part of a team designing solutions that will change the way video, IPTV and entertainment are supported, packaged and delivered in the hospitality markets. This is not a support role, but an opportunity for an experienced business partner to own and be accountable for a brand new iBAHN product offering.
Responsibilities include:
- Oversee planning and direction for US-based launch of integrated, all-digital video solution
- Work with global product management to define strategy and direction for digital video services
- Conduct market research, and assess competitive environment, including in-depth knowledge and analysis of competitive pricing and packaging
- Develop and execute product roadmaps, including developing business cases, pricing models, and development and integration prioritization
- Work with cross-functional, globally located teams to deliver best-of-breed video services
- Execute the US product launch
- Provide ongoing financial, strategic and business management for the product offering
Requirements:
- Match iBAHN's company culture of team accountability, meeting challenges head-on and with humor, and actively contributing to the company's success
- Solid experience of ownership and accountability for large-scale product offering
- 5+ years experience in product management for technology-based services, with Video-on-Demand and IPTV service experience highly preferred
- BA/BS degree required; MBA or equivalent experience preferred
- Solid technical and business understanding of IPTV head-ends, IP set top boxes, MPEG2 and 4 encoding technologies, HD and SD standards, Video on Demand, DRM and other relevant video technologies preferred
- Demonstrated experience in launching new services in a national or global market
- Thorough understanding of product management and product marketing disciplines
- Solid communication skills, take charge personality, and ability to work with all levels of the organization.
iBAHN offers competitive wages; dynamic, business-casual working environment in a cutting-edge technology organization; attractive benefits package including fitness club membership; tuition reimbursement; 401(k) matching; and more!
Please email resume as a pdf or Word attachment with salary history to: Resume@iBAHN.com and reference “Product Manager-Video #6533.”
Systems Engineering-Network Operations
Systems Engineer #4249
iBAHN, the leading provider of secure wired and wireless Internet solutions to the hospitality industry in 18 countries around the globe, has a rare opportunity for a Systems Engineer at our corporate headquarters in South Jordan. This position will support enterprise network systems and software as part of our outstanding Network Operations department in a robust, fun, business-casual office.
Essential Responsibilities include, but are not limited to:
- Test and evaluate network and VOIP devices for interoperability on the iBAHN network
- Create basic scripts for newly certified equipment
- Configure, install and support all systems engineering equipment in the QA labs
- Coordinate and distribute periodic releases of proprietary iBAHN firmware
- Distribute periodic releases of images/patches/updates for domestic LobbyPCs using automated deployment tools
- Responsible for all VOIP RFP responses for M&C and hotel requests
- Provide Tier 4 support for Tier 3 Technical Support Engineers, and customers, when appropriate
- Participate in periodic team objectives/projects, and document solutions for knowledgebase
- Determine ongoing requirements for hotel and conference hardware, and create corresponding purchase requisitions
Requirements:
- High school diploma; Information Technology degree preferred
- 5+ years experience in computer systems administration, support and architecture
- Must be proficient in all areas of computer software/firmware scripting, and basic system concepts
- Demonstrable experience with and understanding of the architecture/operations of wired and wireless networks
- Must be open-minded to the use of both “closed” and open-source operating systems and software
- Experience with Cisco, Teledex and Telematrix phones
- Working knowledge of Visio, Excel and other office products required
- Strong knowledge of VPNs, NAT, and the interpretation of packet captures in preferred
- CCNA and/or CWNA certifications or equivalent preferred
- Proficiency with BASH shell scripts and open-source scripting languages is preferred
- Extensive knowledge of networking standards, protocols, security and performance tuning is preferred
iBAHN offers competitive wages; attractive benefits package including health, dental, vision, life insurance; tuition reimbursement; 401(k) matching; fitness club membership; fun, business-casual working environment.
Please email resume as a pdf or Word attachment to: Resume@iBAHN.com and reference the above-listed job title/job#.
Technical Support
Technical Support Engineer #4948
Incredible growth at iBAHN has created opportunities for Technical Support Engineers to join our Customer Care Center’s 24/7 Tier II-III technical support team. This is an excellent opportunity for enthusiastic, professional, service-oriented individuals to join a dynamic, solid, worldwide technology company.
This position provides ongoing support of iBAHN’s wired and wireless products and services to our clients in the hospitality industry, as well as to end-users. This position provides end-to-end network troubleshooting for routers, switches, laptops and databases to hotel guests and hotel engineers.
The incumbents provide excellent customer service combined with high-level technical knowledge in support of high speed conferencing, field and property-related inquiries and activities involving networking, Internet and telecom broadband solutions in a 24/7 technical support center.
Requirements:
- High school diploma or equivalent
- 2-3 years experience hands-on technical support delivering exceptional customer service
- Excellent communication skills
- Desire to solve problems
- Network+ certification or equivalent desired
- MCP and/or MCSE certification a plus
- Cisco certifications also beneficial
iBAHN offers:
- Starting hourly wage of $14.41. Upon completion of Customer Care training, and then successfully certifying to take all call types within Customer Care, you would then qualify to receive a certification bonus of $1.50 per hour, bringing your compensation to an hourly wage of $15.91.
- Variety of shifts
- Plenty of advancement opportunity
- Full benefits for full-time employees, including:
- Tuition reimbursement
- Paid holidays, sick & vacation time
- Health, dental, vision insurance
- Fitness club membership
- A dynamic, business-casual work environment
- Fun co-workers
- And more!
Please submit resume to: Resume@iBAHN.com, and reference the job title/job # in the e-mail heading. www.iBAHN.com.
IT
Application Developer #4144
iBAHN, the leading provider of secure wired and wireless Internet solutions to the hospitality industry in 18 countries around the globe, has a rare opportunity for an Application Developer at our corporate headquarters in South Jordan. This position will be responsible for the design, development, deployment and support of iBAHN corporate systems and applications, within the System Development Group of our outstanding IT department.
Essential Duties:
- Designs, develops, deploys and supports iBAHN corporate systems and applications
- Provides software development expertise and services, working as a member of a software development team
- Develops software applications to integrate existing systems, and to provide reporting and data analysis.
- Responsible for helping to ensure that a proper System Development Life Cycle methodology is followed for all production systems under the IT Charter
- Assists in the preparation of system documentation and user documentation
Requirements:
- Bachelor’s Degree in Computer Science, Information Technology or similar technical discipline
- 4-5 years experience in distributed application development
- Demonstrable experience in software systems development, management and maintenance
- Ability to develop software in one or more of the following toolsets: Microsoft Visual Studio, C#, asp.net
- Experience using MS Sequel Report Services
- Ability to read, understand and reverse engineer VB6, Java and asp 3.0 code
- Experience in Web Application development (HTML, CSS, JavaScript)
- Strong understanding of Structured Query Language and general database design
- Proven ability to design, develop and maintain n-tier system architectures
- Demonstrated skills in Object Oriented Design and Object Oriented Development
- Experience using documented systems development methodology or iterative development process (e.g., DSDM, Agile, Extreme)
- Ability to interpret business requirements and translate them into a system design
iBAHN offers competitive wages; attractive benefits package including health, dental, vision, life insurance; tuition reimbursement; 401(k) matching; fitness club membership; fun, business-casual working environment.
Please email resume as a pdf or Word attachment to: Resume@iBAHN.com and reference the above-listed job title/job#.
