A truth: There’s no such thing as a free lunch and no such thing as free Internet service. While your guests expect you to provide high-speed bandwidth for no charge, there is a real cost to you for providing the service. What’s more, with Internet-savvy guests using ever-increasing amounts of bandwidth to download tunes and movies, speeds slow to a crawl for everybody online. The solution? Speed Solution, from iBAHN. It’s an innovative new way of dynamically controlling speed and pricing over your network. Guests who want the extra speed, pay. Guests who don’t want the extra speed get the basic service for free. (It’s also free for you.) Everyone’s happy.
SPEED SOLUTION AT A GLANCE:
- Free service to hoteliers
- Full 1.544 MBPS speed available
- Single point of accountability
- Free support to hoteliers
- 24/7 phone support for both guests and hotelier
- Free network usage reporting
- Controlled bandwidth to guests
- Guests can choose free service or buy premium speed (similar to free HBO vs. Pay-Per-View)
- iBAHN gives away the free service and retains the revenues from premium purchases*
* Three-year contract. iBAHN also retains the rights to the splash page
CHALLENGE:
In just a couple of years, high-speed Internet access has become the most important amenity to Dallas-based Huntington Hotel Group’s guests.
“Our Internet provider just wasn’t cutting it,” said Mike Siegel, vice president of Operations for Huntington Hotel Group, which includes Marriott- and Hilton-branded hotels throughout the United States. “Guest complaints were rising, and our satisfaction scores were plummeting. Our provider’s overall level of service also left a lot to be desired.”
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